After-Sales Services
In order to provide our clients with an optimal rate of availability and productivity of their BMI vacuum furnaces, we undertake to share our expertise with our clients and to intervene as quickly as possible.
Thanks to our competent After-Sales Service and our extensive experience (over 50 years in vacuum technology), we can assure you that your furnaces will operate in an optimal manner, no matter where they are installed in the world.
Every new heat treatment furnace benefits from our 12-month “Orange” Warranty, parts and labor included (longer warranty available in option). Before any on-site intervention, an analysis shall be carried out by telephone or by modem if the furnace is equipped with it.
Our experience helps us to guide you in defining the additional equipments of the furnaces in order to offer you turnkey solutions for your heat treatment line.
Our intervention programme includes:
- Commissioning the new furnaces
- Training your staff as regards to the use, maintenance and metallurgical techniques
- Upgrading the installations to adapt the furnaces to new standards or their variations (NADCAP, DMP11…)
- Curative and preventive maintenance - Service Contracts - leak detection with helium spectrometer
- Measurements, verifications and calibrations with AMS2750 certified equipment
- Assistance via our hotline and our technical support
- Optimization of industrial process and metallurgical technical support
- Relocation of turnkey installations
- Retrofit of BMI equipment bought second hand
- Electrical and electronic data processing upgrading of old furnaces (replacement of electrical control cabinets and piloting and supervision systems)
- Supply of spare parts and peripheral equipments (loader, gas buffer tank, chilled water closed circuit)
- Multi-brand Service: Service Contracts and all types of repairs on non-BMI furnaces (heating chambers, frames, etc.)
Meet the Team of After-Sales Department
Pierre SINARDET
Customer Service Director
+33 4 74 94 61 57
+33 6 15 31 34 73
pierre.sinardet@bmi-fours.fr
Your contact person
After-Sales Hotline: +33 4 74 94 61 61
Customer Service Sales Engineer
Karim BEHAR
+33 4 74 94 68 95
+33 7 75 24 84 92
Email
Customer Service Sales Engineer
Florian COGEZ
+33 4 74 94 61 55
+33 6 09 39 71 26
Email
Spare Parts Manager
Alexandre STANCZAK
+33 4 74 94 61 64
Email
After Sales Manager
Maxime DESSON
+33 4 74 94 61 52
+33 6 77 50 03 50
Email
Technical Support
François GALLOT
+33 4 74 94 95 50
+33 6 81 44 44 44
Email